Independent Pharmacies

We are in the midst of one of the most dynamic social and economic transformations the world has ever seen, driven by the rapid adoption of digital technologies due to Covid-19. Generational shifts have taken place in weeks. Were you prepared or are you prepared NOW? Are you positioned to capitalise on the changes or will these shifts destroy your business?

I sold my business about 14 months ago because it was time to take on new challenges, within the NHS as well as utilising my “prescribing” skills. Then suddenly Covid-19 hit and I quickly realised the devastating effects of isolation and the impact it would have on Independent Community Pharmacy. We are in increasing danger of losing our businesses because footfall traffic is no longer a primary source of revenue; the online world drives customers. The rate of change for best practices in social media is incredibly fast which makes it difficult, impossible really, to keep up with. As pharmacists, we receive continuing professional education with regards to medicines but nothing in the way of at digital marketing which could make an massive impact on our business growth?

You NEED To Learn About Social Media – Here Are Tips & Our Solution

Over the last few years I have enhanced my knowledge, I do not vaunt to be an an expert in digital marketing which is why I’ve created a partnership with a US Business Executive, Rob Schmidt is executing these best practices for US brands with $10 million – $250 million in sales. As the former Board Director of The National Pharmacy Association, I’ve convinced him to help out our industry. He will offer his expertise in the form of live training because Independent pharmacies are do it yourself people who just need to acquire knowledge to tackle any challenge. Do you agree?

The training will happen as follows. Once a month, We will conduct a live webinar in a different social media disciplines which will focus on best practices and how a pharmacy can implement them to improve customer loyalty while increasing revenues. Our partnership is particularly strong because I understand the inner workings of the Independent pharmacy business which means I tailor his knowledge into specific action steps for your business.

I find the world is generally made up of 3 types of people and the independent pharmacy world is no different. Quoting famous American Astronaut Jim Lovell, “There are people who make things happen, there are people who watch things happen, and there are people who wonder what happened. Based on my experience, successful people makes things happen which is especially critical during times of change.” I’m here to humbly serve those Independent pharmacies who seek to make things happen; those people who take charge to control their own business destiny in the face of daunting Covid-19 implications. If that your standard operating procedure, is to make things happen, let’s talk because now is the time for action. Please use the contact us or call 07748 113441 and I will share further details.

Digital Marketing Training

  • Google Maps
  • Industry Directories
  • Websites
  • Geo-Fencing
  • Facebook
  • Video Marketing-YouTube
  • Messenger – Chat Bots
  • Online Reviews
  • Podcasts-Daily Thoughts
  • Keyword Targeting
  • Instagram
  • Strategic planning
  • Feedback loop
  • LinkedIn–Snapchat
  • Pinterest

Customer Experience Training

  • Customer Centric Culture
  • Navigating Your Customer Experience
  • Customer Listening
  • Customer Service as expense center vs revenue generator
  • Customer Experience ROI
  • Customer Experience Metrics
  • Feedback Loop on Service
  • Your Employees Stake In Customer Experience
  • Customer Centric Strategies
  • Strict Policy vs Flexible Empowerment
  • Customer Pain Points
  • AI & Big Data Marketing

As Winston Churchill stated: “Success is not final, failure is not fatal; it is the courage to continue that counts.” I look forward to speaking with you in the near future to move your business forward.